Terms And Conditions
Professional Computer Maintenance
These Terms & Conditions relate to the No Fix - No Fee policy and are as short and simple as possible.
WeFixIT offer a No Fix - No Fee service with the following exclusions:
1. Where an item is broken and is not able to be repaired, the standard hourly charge will apply. For example parts are no longer available for the item.
2. Where an item can be repaired but the customer chooses not to, the standard hourly charge will apply. For example the customer decides to purchase a new item rather than have the existing unit repaired.
3. Where a third party service is reported as being unavailable but the fault is with the third party supplier. For example the customer is unable to access the internet but the internet connection is down as a result of the service provider.
These terms and conditions govern the provision of any computer support services (“Services”) provided by WeFixIT
WeFixIT provides you with access to and use of the Services subject to your compliance with the Terms. WeFixIT reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity and authorisation necessary to legally bind yourself to the Terms.
Authorisation to Access your Computer
You acknowledge that by your use of the Services you are authorising WeFixIT to access and control your computer for the purposes of computer diagnosis, service and repair.
In connection with delivering the services WeFixIT may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant WeFixIT the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.
Any verbal quote given by WeFixIT is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Any written quote will be provided by WeFixIT at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.
The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to WeFixIT. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the designated owner.
If equipment is left with WeFixIT and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of WeFixIT. You agree to hold WeFixIT harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.
WeFixIT may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. WeFixIT may need to reinstall software that was included as part of your computer’s original configuration.
You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such Software.
Backup Services & Potential Data Loss
While WeFixIT will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing WeFixIT to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that WeFixIT and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, date or files
If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.
WeFixIT agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of WeFixIT subject to confidentiality agreements or as required by law.
WeFixIT can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. WeFixIT will offer suggestions and advice on upgrades but is not liable for any compatibility issues.
All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.
WeFixIT shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will WeFixIT be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if WeFixIT has been advised of the possibility of damages or loss to persons or property. WeFixIT liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and WeFixIT agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at WeFixIT’s option, additional attempts by WeFixIT to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of WeFixIT services would be much greater if WeFixIT undertook more extensive liability.
The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of WeFixIT, and assumes any and all known risks of injury and property damage that may results.